At Candleverse Australia, we're committed to providing a seamless and reliable shipping experience. We understand the importance of safe, timely delivery for our premium candle collections. Below you'll find our shipping methods, delivery times, packaging details, and associated costs - all designed to ensure your order arrives in perfect condition.​

 

SHIPPING INFORMATION | CANDLEVERSE AUSTRALIA

 

Standard Delivery

• FREE shipping on orders over $50*

• $8 flat rate for orders under $50

• Delivery within 3-7 business days

• Australia-wide coverage

 

Express Delivery

• $15 flat rate

• Delivery within 1-3 business days

• Additional charges apply for remote areas

• Australia-wide coverage

 

Rural & Remote Areas

• Delivery within 5-10 business days

• Additional fees may apply

• Timing varies by location

 

Order Processing

• Orders processed within 1-2 business days

• Processing excludes weekends and public holidays

• Processing times may extend during sale periods

• Tracking number provided via email

• Monitor your delivery through your account dashboard

 

Packaging & Care

• Secure, protective packaging

• Eco-friendly materials

• Each premium candle carefully packaged

• Temperature-considered shipping

 

Delivery Information

• All orders shipped from Geelong, Victoria

• No signature required by default

• Signature service available upon request (additional fee applies)

• Insurance covered up to $100 through Australia Post

• Currently shipping within Australia only

 

Public Holidays & Weekends

• No order processing on weekends

• No processing on public holidays

• Orders received during these times will be processed next business day

• Holiday period processing times will be announced on our homepage

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Order Updates

• Order confirmation email sent immediately

• Shipping confirmation with tracking sent when dispatched

• Delivery updates provided via Australia Post tracking

• Important updates sent to your registered email

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Important Notes

• Please ensure correct delivery address at checkout

• Redelivery fees apply for incorrect addresses

• Contact us immediately for any delivery issues

• Additional delivery time may apply during sale periods

 

Contact Us Email: support@candleverse.com.au Phone: 1300 905 163 Business Hours: Monday-Friday, 9am-5pm AEST

 

*Free shipping not available with other discounts or promotions, including our current 10% store-wide offer.

 

Shop Our Collections: [Triple-Scented Candles] [CocoSoy Collection] [Premium Mini Candles] [Specialty Candles]

 

Related Information: [Return & Refund Policy] [FAQ] [Contact Us]