Returns & Refunds Policy
Our Commitment to You!
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At Candleverse Australia, we're dedicated to ensuring you have a smooth shopping experience. If you're not completely satisfied with your purchase, we're here to help with our hassle-free returns and refunds policy. We want you to shop with confidence knowing you're supported by our premium customer service.
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Return Process
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Email support@candleverse.com.au with:
Order number
Reason for return
Photos (if applicable)
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Wait for our approval and instructions
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Ship item using trackable shipping method
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Refund processed within 5-7 business days
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Refund Information
Issued to original payment method
Processing time: 5-10 business days
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Shipping costs non-refundable (except faulty/incorrect items)
Exchange Options
Available for defective or incorrect items
Specify preference for replacement when submitting return request
Shipping Costs
Faulty/Incorrect Items: Candleverse covers return shipping
Change of Mind Returns: Customer responsible for return postage
Trackable shipping recommended
Contact Us Email: support@candleverse.com.au Phone: 1300 905 163 Business Hours: Monday-Friday, 9am-5pm AEST